Berehayes Holiday Cottages – Booking Conditions (effective 19/10/20)
(Covid–19, special conditions underlined below)
Our Agreement with You
When you submit a rental booking via our online reservation system you will receive an automatically generated booking summary by email. This does not form a contract between us. A rental contract, which incorporates these booking conditions, is formed between us once your booking has been confirmed and a payment (deposit or full payment) has been received.
The rental property
Is only to be used for the purposes of holiday during the period booked and not for any other purpose or period of time. There is no relationship created of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the rental Period.
If your arrival date is less than 6 weeks full payment is required.
If your arrival date is more than 6 weeks (42 days) away, only a deposit of 25% of the booking total is required. The deposit will only be refunded according to the cancellation conditions.
Full booking balance must be paid 42 days before arrival. If it is not paid 10 days after our reminder email is sent the booking will be cancelled with no refunds.
If you do not have insurance at the time of booking with us we do recommend that you take out a policy. Your Holiday Cottage rental should be covered by any holiday insurance policy you may have and it should be your first ‘port of call’.
If you do not have holiday insurance the following can be applied:-
- If the booking is cancelled 42 days or more before arrival, the 25% deposit will be retained. Alternatively a new booking can be made using this deposit less a £75 administration fee.
- If the booking is cancelled less than 42 days before arrival then a charge equal to the full booking amount will be made. Alternatively a new booking can be made using 75% of the cost of the original booking providing it is resold.
- In the event of a ‘no show’ or you leave before your departure date the full cost of the booking is charged.
Covid-19 – FREE cancellation conditions
If at the time you are due to stay we are closed due to any new Government Restrictions or if there are Government Travel Restrictions in your area or on a member of your party which prevent you from coming, you can cancel your stay (proof will be required) and you will receive a full refund (lees admin fee). Alternatively you can take a voucher for 110% of the value to allow you to book, at your convenience, another stay to commence before the end of 2021. To protect our guests, ourselves and our village we are not expecting guests from ‘Tier 3′ areas. If you are, please contact us more than 6 days before your due arrival date to receive a full refund (less admin fee).
If you do have any concerns about your health before your arrival please contact us ASAP. Guest showing signs of Covid-19 whilst staying at Berehayes are required to get a test. The results of this should be shown to the owner. If positive then the guest should return home to self-isolate ASAP. If this is not possible, the effects of self-isolation on other bookings will be charged to the guest.
To help ‘save the planet’ electricity is metered in each cottage and normally costs around £2 to £3 day. All monies are given to charity Friends of the Earth (no charge in July & August). Bed linen & towels are provided. No loud music is to be played inside or outside your accommodation, other noise should be limited after midnight. Anti-social behaviour will not be tolerated.
Non-availability of accommodation as booked
We would only cancel your rental if the accommodation was unavailable for reasons beyond our reasonable control (e.g. fire, flood, exceptional weather conditions, and damage/destruction). We would attempt to offer you alternative accommodation, however if this was either not possible or not acceptable to you then we would refund to you all monies paid for the rental. Alternatively you can take a voucher for 110% of the value to allow you to rebook, at your convenience, for a stay to commence within 1 year. Our liability to you would not extend beyond this refund. No additional compensation, expenses or costs will be payable. (also see special Covid cancellation conditions above)
The meter in the accommodation will be read at the beginning and should be read by you at the end of your rental. We are charged at 20p/unit but only charge you at 10p/unit. All monies received for electricity payments will go to Friends of the Earth – charity 1012357.
Damage and Breakages
The hirer is responsible for the accommodation and is expected to take all reasonable care of it. You are responsible for any breakages or damage you cause to the accommodation and its contents. Please report these before you leave, otherwise we will send you an invoice which will also include an administration charge of £25.00. Note that we do not normally charge for minor breakages (e.g. glassware, crockery) provided that these have been reported.
Under no circumstances may more than the maximum number of persons (excluding infants), as stated on our website, occupy a property except by prior agreement. The hirer agrees not to cause nuisance or annoyance to occupants of nearby properties.
We make every effort to ensure that the information and accommodation descriptions contained on our own and other web sites are accurate. We do however reserve the right to make small changes and we accept no liability for minor inaccuracies.
All accommodation is strictly non-smoking inside. A charge of £200 will be made for extensive cleaning if the accommodation has been smoked in. We do however provide ‘smokers outpost’ disposal points for anyone wishing to smoke outside.
Small/Medium (up tp 20 kgs), well behaved dogs (maximum 2), over 12 months (sorry no puppies) are allowed in some of the cottages (Smugglers, Barley, Hayloft, Honeypot and Dairy) and must be declared at the time of booking. Owners must bring their own pet bed. To pay for an extensive clean there is a £15 per dog per night charge for each pet. The owner will be responsible for the costs of any excessive cleaning requirements or damage. Dogs need to be kept away from bedding, furniture and carpeted areas. Do not leave dogs in the cottages alone, there is a dog cage available on request. Outside of the cottage dogs must be accompanied and be kept on a lead at all times.
To ensure that there is sufficient time to clean and prepare your accommodation, we ask that you should arrive after 4 pm. Please do not arrive earlier, as we will be busy preparing all the accommodation and may not be available to welcome you.
To enable us to prepare for our next guests please vacate your accommodation by 10 am on the morning of your departure. To assist our cleaners, we ask that you leave the property in a clean and tidy condition.
We do not accept liability for damage, loss or injury unless caused by proven negligent act or omission of ourselves, our employees or contractors, or agents of the same, whilst acting in the course of their employment. This includes loss or damage to vehicles and their contents, and to the personal possessions you bring with you.
Berehayes is not a party venue and is best suited to families and couples wanting a quiet retreat who can adhere to some house rules to respect us and other guests:-
- No loud music is to be played inside or outside, other noise should be limited after midnight
- Anti-social behaviour will not be tolerated
- Groups tend to move crockery between cottages (when eating together!), please replace it how you found it (items are colour coded and there is an inventory list to help you). Also furniture should be replaced to how it was found. There is a £15/ hour charge for us to sort items.
- We ask that you respect the accommodation, treat it as you would your own and leave it as you found it.
- Only registered guests can use the pool complex
- Lone swimming is not permitted
- No running jumping or diving in the pool.
- No food, drink or glasses in the pool complex.
- Children under the age of 16 must be supervised by an adult who can swim.
If house rules are broken you will be asked to leave immediately and there will be no refunds given.
Please make any complaint known to the owners immediately, so they can be addressed straightaway. Please do not leave it until after your departure. Any unresolved disputes may be referred to arbitration.
Berehayes Holiday Cottages, Whitchurch Canonicorum, Dorset, DT6 6RQ
Tel : 01297 489093 www.berehayes.co.uk email@example.com